How to Cut Your Team's Email Time: Explained by Softprom, Superhuman Partner
News | 18.09.2026
"I start clearing my inbox in the morning — and suddenly it's lunchtime" — and that is no exaggeration: by McKinsey Global Institute's estimate, a knowledge worker spends about 28% of the working week reading and answering email¹. In sales and support teams the share is even higher — email is the job. Softprom — a value-added IT distributor since 1999, official supplier of Superhuman (formerly Grammarly) solutions across Central and Eastern Europe, the Caucasus and Central Asia — in this article we break down how companies cut email time without "just write fewer emails".
The short answer
Superhuman Mail is an email client built around speed: AI sorts the inbox by importance, prepares reply drafts, and routine actions run from the keyboard in seconds. It works in tandem with Superhuman Go — an assistant that pulls context from calendar, documents and work systems straight into the email — and Grammarly, which keeps the quality and tone of every reply. Time is saved not by one "speed-up" but at each of the three stages of email work.
Where the time actually goes
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Triage
Separating what matters from newsletters and CCs — the first pass through the inbox eats the morning before the first reply is even sent.
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Writing
Every reply is written from scratch, although most emails are variations of the same situations: a status, a clarification, a follow-up.
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Follow-through
"Replied — and forgot": without reminders, unanswered emails get lost, and deals and tickets hang.
What Superhuman Mail does about it
AI inbox triage
Mail is automatically split into streams: emails from people are kept apart from newsletters and notifications. The first pass through the inbox shrinks to scanning one short list.
Reply drafts
AI proposes a reply in your style based on the email and the thread's context — the person edits and sends, instead of writing from a blank page.
Follow-ups without reminder apps
An unanswered email returns to the inbox by itself after a set time — keeping track of threads stops depending on an employee's memory.
What Go and Grammarly add
Superhuman Go covers the most expensive part of a reply — finding the context. The assistant works across 100+ connected apps² and pulls into the draft what you would otherwise hunt for by hand: a date from the calendar, a status from the ticketing system, a figure from a document. And Grammarly, in the same input field, keeps the quality: tone, correctness and the company's brand style are applied to every email automatically. Together this is what "AI in the flow of work" means: the employee does not switch between email, an AI chat and three systems — everything happens where they already write.
Companies get Superhuman solutions — Mail, Go and Grammarly as part of the Superhuman Suite — through Softprom as the official supplier, with advice on plans and deployment in 33 countries.
FAQ
By McKinsey Global Institute's estimate, about 28% of a knowledge worker's working week goes to reading and answering email. In sales and support the share is even higher.
It is a client built around speed of work: AI triage, reply drafts, keyboard commands and follow-up reminders — in one flow, on top of the company's existing email, not as separate add-ons.
No. Superhuman Mail works on top of the company's existing email infrastructure as a client — mailboxes, domain and administration stay unchanged.
From the thread itself and — through Superhuman Go — from connected work systems: calendar, documents, tickets. Over 100 apps connect with access controls.
Through Softprom — a value-added IT distributor since 1999, official supplier of Superhuman solutions in 33 countries, with deployment support.
¹ McKinsey Global Institute, "The Social Economy": ~28% of an interaction worker's working week goes to reading and answering email.
² Superhuman data, October 2025: 40 million daily users, 50,000 organizations, 100+ connected apps for Superhuman Go.
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