TeamViewer Named Best-in-Class in PAC RADAR 2026 for Connected Workers

TeamViewer confirms its leadership in the connected worker platform market for the third year in a row.

Enterprises across manufacturing, logistics, and field service face a persistent problem: connected worker initiatives often stall at the pilot stage because they remain disconnected from core business systems and daily workflows. Independent analyst validation matters when CIOs and operations leaders evaluate which platforms can actually scale from proof-of-concept to enterprise-wide adoption. The latest PAC Innovation RADAR provides exactly that signal for the European market.

What was announced

TeamViewer has been named the sole Best-in-Class vendor in the PAC Innovation RADAR: Digital Platforms for Connected Workers in Europe 2026, marking its third consecutive year at the top of the ranking. PAC assessed twelve vendors on strategy, portfolio, market growth, and partner ecosystem.

PAC's research indicates that demand is shifting from simple visual guidance toward platforms integrating AI-driven work instructions with real-time expert support. TeamViewer Frontline is powering major enterprise deployments of vision-based picking across large-scale logistics and warehouse operations, with customers including Samsung SDS, GlobalFoundries, Vandemoortele Group, Volvo Group, and Brack.Alltron. GE Aerospace now uses Frontline Upskill to train technicians on aircraft engines across hundreds of locations, using AR to work with digital twins.

While many connected worker platform vendors are struggling, TeamViewer continues expanding, with big new deals, new use cases, and AI-based capabilities. This is why TeamViewer is still the only Best-in-Class provider in our vendor comparison

Why this matters

For CIOs, CISOs, and IT procurement leaders, the analyst recognition validates a strategic direction: instead of expanding into adjacent categories like field service, TeamViewer has deepened integrations with SAP, Siemens, ServiceNow, Salesforce, and Manhattan Associates. PAC pointed to this focus as a real differentiator versus rivals now competing with their own former partners.

Connected worker platforms fail not because the technology is weak, but because they remain isolated from the systems that run the business. TeamViewer's integration-first approach directly addresses this adoption barrier and reduces total cost of ownership by leveraging existing enterprise investments.

Connected worker platforms do not fail because the technology does not work. They fail because they remain isolated from the systems that run the business and the everyday workflows of frontline teams. Being recognized as Best-in-Class for a third consecutive year reflects the experience our teams have built with customers and the results they have achieved

Technical details

• Recognition: Sole Best-in-Class vendor in PAC Innovation RADAR 2026, third year running
• Scope of evaluation: Twelve vendors assessed on strategy, portfolio, market growth, and partner ecosystem
• Frontline capabilities: Vision-based picking, AI-driven work instructions, real-time expert support, AR training with digital twins
• Enterprise integrations: SAP, Siemens, ServiceNow, Salesforce, Manhattan Associates
• Reference customers: Samsung SDS, GlobalFoundries, Vandemoortele Group, Volvo Group, Brack.Alltron, GE Aerospace
• Use cases: Warehouse operations, logistics, training, field service enablement

Softprom and TeamViewer

Softprom is the official distributor of TeamViewer. Our team helps enterprises plan, deploy, and scale TeamViewer Frontline and remote connectivity solutions with technical enablement, licensing, and ongoing support.

This content was prepared as part of the Softprom DistriFlow project — an automated system for monitoring and adapting vendor news. Original source: original article.