TeamViewer CEO on Turning European AI Investment into Value

European companies have invested heavily in AI infrastructure, models and pilots, yet many organizations still struggle to translate those investments into measurable productivity, revenue or competitive advantage. At the European Conference of German Business 2026 in Lisbon, TeamViewer CEO Oliver Steil addressed this gap and outlined a practical path from AI experimentation to real economic value.

What was announced

Oliver Steil joined Prof. Dr. Sabina Jeschke, CEO of KI Park, and Carlos Lacerda, Senior Vice President and Managing Director of SAP Southern Europe, on the panel Artificial Intelligence – Opportunities for the European economy. The discussion focused on how Europe can turn its strengths in research, industry and engineering into scaled AI adoption, productivity gains and sustained competitiveness.

TeamViewer shared concrete evidence that structured AI deployment delivers rapid adoption. Within a year, the number of customers using TeamViewer AI features grew from around 7,000 to more than 60,000, while AI-generated remote support summaries increased from roughly 22,000 to more than four million.

Europe already has many of the ingredients needed to compete in AI. The next step is turning those strengths into scalable applications that deliver measurable value in the real economy

Why this matters

For CIOs, CISOs, IT directors and procurement leaders, the discussion reframes AI as an operational discipline rather than a technology race. The main barrier to value is not model capability but deployment: selecting the right use cases, tying them to measurable business outcomes and embedding AI into existing workflows instead of running it as a separate tool.

Sovereignty is equally practical. Decision-makers should assess where data is processed, who can access critical systems, and whether providers can be changed without disruption. Trust, transparency and control become meaningful differentiators in enterprise procurement when the consequences of losing control are significant.

Technical details

• Move beyond experimentation: focus on fewer, meaningful use cases tied to business KPIs and embedded in existing workflows.
• Adoption metrics at TeamViewer: AI feature users grew from ~7,000 to 60,000+ in a year; AI-generated remote support summaries scaled from ~22,000 to 4M+.
• Sovereignty by design: clarity on data location, access to critical systems, and provider portability.
• Application-layer opportunity: connect AI to devices, machines, factories and frontline workers in maintenance, IT operations and technical service.
• Responsible governance without slowing down: clear permissions, human approval for sensitive actions and full traceability.
• Infrastructure as an enabler: compute capacity becomes value only when transformed into products, productivity and intellectual property, accessible beyond the largest enterprises.

Softprom and TeamViewer

Softprom is the official distributor of TeamViewer. Our team helps enterprises design, deploy and scale AI-enabled remote support, IT operations and industrial service scenarios with full control over data, access and governance.

This content was prepared as part of the Softprom DistriFlow project — an automated system for monitoring and adapting vendor news. Original source: original article.