Softprom Vendors Omnissa, TeamViewer, and Ivanti Named in the Gartner Magic Quadrant for DEX Management Tools 2026
News | 12.06.2026
On June 8, 2026, Gartner published the Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools (ID G00836700, by Dan Wilson, Stuart Downes, et al.). Three vendors from Softprom's portfolio are positioned in the quadrant: Omnissa and TeamViewer are named Leaders, and Ivanti is named a Visionary. Softprom is the official distributor of Omnissa, TeamViewer, and Ivanti across Central and Eastern Europe, the Caucasus, and Central Asia — licensing, demos, deployment, and technical support.
DEX tools continuously measure the performance of corporate technology and how employees feel about it: they collect telemetry from endpoints and applications, surface digital friction, remediate issues automatically (self-healing), and give IT teams data to prioritize improvements. Gartner evaluates vendors on Completeness of Vision and Ability to Execute.
Where Softprom Vendors Stand in the Quadrant
Omnissa — Leader Leader 2026
The report evaluated Workspace ONE Experience Management — a SaaS platform hosted on AWS. Key advantages:
- Support for all major operating systems, devices, and thin clients, as well as virtualization environments, applications, and UC solutions.
- Omni AI Assistant: natural-language script and sensor generation, anomaly detection, and guided root cause analysis.
- Seamless integration with Workspace ONE UEM, Omnissa Access, and Horizon — management, security, and employee experience in one loop.
- Custom self-healing remediations built with Freestyle Orchestrator.
TeamViewer — Leader Leader 2026
The evaluated platform is TeamViewer DEX (formerly the 1E Platform), a SaaS solution on Microsoft Azure. Key advantages:
- Proven scale: deployments exceeding 1,000,000 endpoints; the largest customer runs over 600,000 active DEX agents.
- Support for Windows, macOS, Linux, and Android; DEX coverage for applications, UC, and virtualization environments.
- ITSM integration with ServiceNow and Atlassian Jira, plus a large library of ready-made remediations.
- AI-powered SCALE Code Builder: remediation generation from natural-language queries.
- More than 20 years of experience in DEX-related markets.
Ivanti — Visionary Visionary 2026
The report covered Ivanti Neurons for Digital Experience — a SaaS platform hosted on Microsoft Azure. Key advantages:
- A distinctive approach: DEX embedded into ITSM and combined with autonomous endpoint management, discovery, and security.
- A native self-healing and automation bot framework; custom remediations via low-code workflow orchestration.
- Support for Windows, macOS, and Linux; Apple and Android mobile devices covered through Ivanti Neurons MDM capabilities.
- Staff in all geographic regions, campaigns in six languages, and sovereign deployment options via in-region Azure clouds.
The recognition of three Softprom portfolio vendors in the Gartner® Magic Quadrant™ for DEX Management Tools 2026 is independent confirmation that these platforms help companies measurably reduce digital friction and improve employee productivity.
FAQ: DEX Tools and the Gartner Report
A class of solutions that continuously measure the performance of corporate devices and applications, along with employee sentiment toward technology. They detect issues before tickets are raised, remediate them automatically (self-healing), and help IT make data-driven decisions.
Omnissa (Workspace ONE Experience Management) and TeamViewer (TeamViewer DEX) are positioned as Leaders; Ivanti (Ivanti Neurons for Digital Experience) is positioned as a Visionary.
Leaders combine a complete market vision with strong execution — a mature product, a sustainable business, and a broad customer base. Visionaries demonstrate a strong vision of where the market is heading and innovations that run ahead of current demand.
It depends on your ecosystem: Omnissa is a natural fit for Workspace ONE and VDI environments; TeamViewer DEX suits large-scale deployments focused on scale and automation; Ivanti fits teams unifying ITSM, endpoint management, and security on one platform. Softprom engineers can help you compare the solutions on your own landscape.
Submit a consultation request — the Softprom team will arrange a demo of the DEX solution you choose, assist with a pilot, and prepare licensing estimates.
As the official distributor, Softprom has deep expertise in deploying DEX solutions. Our team is ready to demonstrate how Omnissa, TeamViewer, and Ivanti can reduce digital friction in your company. Book a personalized demo today.
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