How TeamViewer Tensor Reduces Costs and Boosts Business Efficiency
News | 22.08.2025
TeamViewer Tensor — the corporate standard for secure remote support
TeamViewer Tensor is a solution that ensures enterprise-level security, scalability, and integration. It is ideal for companies that need to manage thousands of devices, control access, and guarantee data protection within complex IT environments. In this overview, using the example of Italian company Cimbali Group, we explain how TeamViewer Tensor helped increase technician efficiency by 20%, reduce costly coffee machine downtime, and cut travel expenses by 15%.
The Challenge
Cimbali Group is a global manufacturer of professional coffee machines with customers in dozens of countries. Each equipment failure led to expensive downtime and required an on-site service engineer visit. This increased costs and delayed the recovery of coffee machine operations in restaurants, cafés, and hotels.
The Solution
To reduce response times and optimize costs, the company implemented TeamViewer Tensor. Now, Cimbali technicians can remotely connect to coffee machines, run real-time diagnostics, and provide support to customers without necessarily traveling to the site. Tensor enabled secure connections to equipment, enterprise-level access control, and scalability across hundreds of devices worldwide.
The Results
- Technician productivity increased by 20% thanks to fast remote diagnostics.
- Coffee machine downtime was reduced, directly improving customer service quality.
- Travel costs for service visits were cut by 15%.
“TeamViewer Tensor allows us to remotely diagnose problems and often solve them without going on-site. This significantly reduces equipment downtime and lowers service trip costs. For us and our customers, this means greater efficiency and higher satisfaction.” — Carlo Mezzarobba, Director of Innovative Solutions at Cimbali Group
Why Companies Choose Tensor
- Full compliance with international security standards (GDPR, ISO).
- Flexible access policies and centralized administration.
- Scalability to support thousands of endpoints across different countries.
- Integration with SSO (Azure AD, Okta), ITSM (ServiceNow, Jira), and SIEM systems.
TeamViewer Tensor helps companies reduce costs, improve IT department efficiency, and ensure data security on a global scale.
Ready to Try TeamViewer Tensor?
Softprom is the official TeamViewer distributor in the EMEA region. We provide local currency payment options, accounting documentation, and English- and local-language support. Contact us for a demo, consultation, or trial access, and we’ll help you find the right solution for your business needs.
TeamViewer Tensor — the corporate standard for secure remote support.
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