Softprom and SysAid signed a distribution agreement

News | 17.03.2020

In January 2020, Softprom, Value Added Distributor in Europe and the CIS, and SysAid, a provider of solutions that enable IT professionals to manage their IT infrastructure and IT services, announced the signing of a distribution agreement.

Under the agreement, Softprom will provide distribution and promotion of SysAid solutions in Austria, Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Moldova, Russia, Poland, Uzbekistan, Ukraine, Romania.

SysAid is designed specifically to support digital transformation, and enables organizations to boost productivity, enhance end-user experience, and drive value and business impact.

With multi-layered service management, built-in asset management, and advanced automation & orchestration, SysAid helps to resolve the core challenges faced by organizations today.

The following SysAid solutions supplemented the Softprom portfolio:

  • IT Service Management (ITSM) - includes everything you need to effectively manage IT services in one solution, consistent with ITIL (the most popular ITSM best practice framework).
  • IT Asset Management (ITAM) is natively built into SysAid, providing visibility, protection, control and management of all assets.

About Softprom

Softprom is a leading Value Added Distributor in the CIS and European countries, trusted by over 1000 partners. The company Softprom was founded in 1999 and nowadays it is represented on the territory in more than 30 countries. Softprom provides professional testing, training, installation, implementation and technical support services.

About SysAid

SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10,000 customers, from small businesses to Fortune 500 enterprises across 140 countries. Available in 42 languages as a cloud-based and on-premises solution, SysAid combines all the essential IT tools in one platform. For more information, please visit