31/03 [Webinar] Ivanti ITSM in practice: AI automation, integrations, and migration without mandatory transition to the cloud

We invite you to join us on March 31 for the webinar “Ivanti ITSM in Practice: AI automation, integrations, and migration without mandatory transition to the cloud”, where we will show how to develop IT services without compromising security. We will review real deployment cases in regulated sectors and demonstrate a live demo of the Ivanti ITSM system. You will learn how to turn your support desk into a unified hub for managing assets and incidents.

Register now.

Webinar Agenda:

1. Migration from Other Vendors: For organizations caught between an unsupported platform and an unwanted cloud migration.

• Why Migrate — Vendors dropping on-premises support and forcing cloud-only roadmaps.
• Migration Strategy — A low-risk, phased approach tailored for regulated industries.
• Data Migration — Focusing on open tickets and knowledge base articles.

2. On-Premises AI with Ivanti: How to bring AI capabilities to an on-prem environment where native AI isn't available out of the box.

• The On-Prem AI Challenge — Why native AI is unavailable in Ivanti's on-prem edition.
• Third-Party AI Solutions — Extending Ivanti with external AI within your perimeter.
• Agentic & Generative AI — Auto-classification, virtual agents, and knowledge suggestions.
• Use Case — A real-world deployment scenario from a regulated-sector client.

3. Live Demo: End-to-end demonstration of Ivanti Neurons for ITSM with AI-assisted workflows in action.

4. Breaking Silos — Integrations: Connecting Ivanti to the tools your teams already use.

• Messaging Platforms — Telegram and Microsoft Teams as service desk front-ends.
• Asset Management — CMDB and asset lifecycle integrations.
• Jira — Syncing ITSM with development pipelines for faster incident-to-fix cycles.

Speaker:

Tyrunas Jokubauskas — Senior Technical Presale (SYNERGY | International ITSM excellence).

*Webinar language: Russian.

The webinar will be useful for:

• IT directors and heads of IT departments.
• Service Desk managers and specialists.
• ITSM managers and ITIL process owners.
• System administrators and support engineers.
• IT architects and integration / DevOps specialists.
• Organizations planning migration from other ITSM platforms, implementing AI features, and integrating ITSM with existing tools.

Softprom — Value Added Distributor of Ivanti.