Product
Help Desk Software

Help Desk Software

Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.

This includes: a powerful ticket management tool, IT asset management, self-service, chat, password reset, mobile apps, industry benchmarking, and more.

 

KEY FEATURES

Ticket management

Automate your IT processes and activities, from logging tickets through to issue management.

Self-service portal

Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.

Knowledge base

Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.

Password reset

Allow end users to securely reset their domain passwords and unlock their accounts without the need for sysadmin intervention.

Remote control

Securely resolve end-user issues from anywhere using SysAid native remote control capabilities.

Many more features

Including CMDB, chat, automation and more. Explore all the flexible help desk features in one place.