Product
Help Desk Software

Help Desk Software

Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.

sysaid help desk dashboard

A powerful ticket management tool, IT asset management, self-service, chat, password reset, mobile apps, industry benchmarking, and more.

 

KEY FEATURES

Ticket management

Automate your IT processes and activities, from logging tickets through to issue management.

Self-service portal

Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.

Knowledge base

Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.

Password reset

Allow end users to securely reset their domain passwords and unlock their accounts without the need for sysadmin intervention.

Remote control

Securely resolve end-user issues from anywhere using SysAid native remote control capabilities.

Many more features

Including CMDB, chat, automation and more. Explore all the flexible help desk features in one place.