Help Desk Software
Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.
A powerful ticket management tool, IT asset management, self-service, chat, password reset, mobile apps, industry benchmarking, and more.
KEY FEATURES
Ticket management
Automate your IT processes and activities, from logging tickets through to issue management.
Self-service portal
Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
Knowledge base
Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.
Password reset
Allow end users to securely reset their domain passwords and unlock their accounts without the need for sysadmin intervention.
Remote control
Securely resolve end-user issues from anywhere using SysAid native remote control capabilities.
Many more features
Including CMDB, chat, automation and more. Explore all the flexible help desk features in one place.