Product
IT SERVICE MANAGEMENT (ITSM)

IT SERVICE MANAGEMENT (ITSM)

SysAid ITSM includes everything you need for effective IT service management (ITSM).  

360° service management.

Transform your team’s productivity with the most powerful service management solution in the industry. 

 

KEY COMPONENTS

Incident management

Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.

Problem management

Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.

Change management

Improve control over, and the management of, RFCs and the changes themselves. Execute every change with speed and accuracy.

CMDB

Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.

Service level management

Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.

Self-service portal

Allow end users to submit incidents or requests, engage in chat, track incident or service request history, and use knowledge articles to perform self-service actions.

Knowledge management

Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users via self-service.

Chat

Communicate with end users through live chat. Improve the end-user service experience and reduce costs.

Remote control

SysAid’s native remote control capabilities allow service desk agents to securely resolve end-user issues from anywhere.

Password reset

Allow end users to securely reset their domain passwords and unlock their accounts without the need for service desk agent intervention.

Automation

Automate all your service desk processes and activities using routing rules, priorities, and dynamic forms.

Digital workflows

Easily build and modify workflows with an intuitive drag-and-drop interface, in order to drive business impact across more areas of your organization.

Flexibility

Configure and customize SysAid ITSM to meet your organization’s specific needs and requirements.

Video

How to automate and optimize workflows in the organization.