IT SERVICE MANAGEMENT (ITSM)
SysAid ITSM includes everything you need for effective IT service management (ITSM).
360° service management.
Transform your team’s productivity with the most powerful service management solution in the industry.
Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.
Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.
Improve control over, and the management of, RFCs and the changes themselves. Execute every change with speed and accuracy.
Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.
Service level management
Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.
Allow end users to submit incidents or requests, engage in chat, track incident or service request history, and use knowledge articles to perform self-service actions.
Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users via self-service.
Communicate with end users through live chat. Improve the end-user service experience and reduce costs.
SysAid’s native remote control capabilities allow service desk agents to securely resolve end-user issues from anywhere.
Allow end users to securely reset their domain passwords and unlock their accounts without the need for service desk agent intervention.
Automate all your service desk processes and activities using routing rules, priorities, and dynamic forms.
Easily build and modify workflows with an intuitive drag-and-drop interface, in order to drive business impact across more areas of your organization.
Configure and customize SysAid ITSM to meet your organization’s specific needs and requirements.
How to automate and optimize workflows in the organization.