How to simplify visitor access in multi-tenant buildings: SPRNGPOD and Suprema

Multi-tenant properties — office towers, mixed-use complexes and co-working hubs — struggle with fragmented visitor flows: paper logbooks at the lobby, separate access systems per tenant, and no unified audit trail. The result is long check-in queues, security gaps and poor tenant experience. The partnership between SPRNGPOD and Suprema addresses this by combining cloud-based visitor management with Suprema access control and biometrics. Softprom is the official distributor of Suprema.

What was announced

SPRNGPOD and Suprema announced an integrated solution that connects SPRNGPOD visitor management with Suprema BioStar 2 and Suprema access devices. Pre-registered visitors receive mobile credentials or QR codes before arrival, which are validated at Suprema readers at building entrances, elevators and tenant floors. Property managers get a single dashboard across all tenants, while each tenant keeps control over who enters their space.

Why this matters

For CIOs, CISOs and facility directors managing multi-tenant assets, the integration removes the trade-off between tenant autonomy and building-wide security. Procurement leaders avoid deploying parallel systems per tenant, cutting hardware and licensing costs. Compliance teams gain a consolidated audit log of every visitor entry, with biometric verification where required.

Technical details

• Visitor management: SPRNGPOD cloud platform with pre-registration, host notifications and self-service kiosks.
• Access control: Suprema BioStar 2 as the policy engine for doors, turnstiles and elevators.
• Credentials: mobile access via Suprema Mobile Access, QR codes, and biometric enrollment on arrival.
• Devices: Suprema BioStation, BioEntry and XPass readers supporting fingerprint, face and card.
• Multi-tenant model: isolated tenant zones under one building-level policy, with role-based admin.
• Integration: API-based synchronization between SPRNGPOD and BioStar 2.

FAQ

Can each tenant manage its own visitors independently?

Yes. Each tenant has an isolated workspace in SPRNGPOD and defines its own hosts, approval rules and access zones, while the property manager keeps building-wide oversight.

Does the solution support contactless and biometric entry?

Yes. Suprema readers support face recognition, fingerprint, mobile credentials and QR codes, allowing fully contactless visitor journeys from lobby to tenant floor.

How is visitor data protected?

Visitor records are encrypted in transit and at rest, biometric templates are stored following Suprema security standards, and access logs are retained per tenant policy for compliance reporting.

Softprom and Suprema

Prepared by the Softprom editorial team based on vendor materials (Softprom DistriFlow). Source: original article.