Milestone Care Plus and Care Premium
Keep XProtect Updated, Supported, and Evolving
Milestone XProtect was the world’s first video management software (VMS), introduced in 1999. For over twenty years, it has remained the most popular choice among customers.
XProtect has essentially become an operating system/platform for integrated security systems, including video surveillance, video analytics, access control, and other solutions tailored to the customer’s needs.
With its immense practical experience, Milestone Systems understands the critical importance of providing customers with a seamless path for scaling and updating their systems as they grow. Today, a customer’s system may have 48 cameras, and in a few years, it could reach several thousand.
Milestone Systems provides its customers with complete and comprehensive information about the XProtect lifecycle. When a version becomes outdated, Milestone notifies its customers in advance so they can plan the upgrade to a new version while the system is covered by Milestone Care.
Milestone Care is a software maintenance and support program designed to keep your XProtect Express+, XProtect Professional+, XProtect Expert, and XProtect Corporate software optimized and secure throughout their lifecycle.
It helps you maximize value and protect your investment, and ensure stable and secure operation of video surveillance systems based on Milestone XProtect. Regular updates help reduce system vulnerabilities, providing protection against cyber threats.
Milestone Systems offers its customers two Care options with a duration of 1, 2, 3, or 5 years.
Milestone Care Plus provides access to XProtect version updates and new features, ensuring the software remains updated and secure, enabling customers to seamlessly scale their video surveillance system from a few hundred to a thousand cameras.
Milestone Care Premium includes all the features of Milestone Care Plus and gives customers direct access to expert support when safety and VMS availability are critical, ensuring the highest level of support and guaranteed response times for requests.
Benefits
Milestone Care Plus in the XProtect system provides customers with:
- Access to Updates: The ability to install regular XProtect updates (up to three times per year) with new features.
- Proactive Monitoring: The system administrator or an authorized system integrator can monitor the system's status and performance.
- Return on Investment when product upgrades: The ability to upgrade to an advanced version Milestone XProtect version with a 100% return on investment through the trade-in program.
Milestone Care Premium in the XProtect system provides customers with:
- Direct Access to Milestone 24/7 Technical Support: сustomers can contact Milestone technical support directly, without involving a system integrator, at any time of day.
- Guaranteed response time (SLA): Milestone provides committed response times for speeding up and support questions and issues.
- Multi-Language Support: support is available in eight languages, simplifying communication and providing a more comfortable experience for customers.
Scaling the XProtect video surveillance system is convenient and easy for Milestone customers. They only need to provide the necessary hardware resources, add new licenses, and maintain an active Milestone Care plan.
Security and video surveillance system managers always strive to keep their systems up-to-date. However, due to various situations, such as unforeseen circumstances or budget redeployment, customers may miss the renewal period, and their Care plan may expire — but this will not be a problem.
No matter what happens, Softprom and our local Milestone system integrator partners are here to help. Milestone Systems offers a way for customers to reactivate Milestone Care plan with no penalties. Stay tuned for our special promotions to get the best offer on Milestone Care.
Softprom is an official distributor of Milestone Systems in Armenia, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, and Uzbekistan.
Request a consultation with Softprom experts on Milestone XProtect and Milestone Care in your country to ensure the security of your facility today and in the future.