Baneasa Shopping City ensures a safe luxury experience and smooth operations with Milestone [customer story]

News | 25.04.2023

For a retail shopping center in the most high-end neighborhood of Bucharest (Romania), the luxury stores need extra protection, and the environment for customers must also meet their expectations. With the latest video technology, management keeps a strong focus on the requirements for visitor safety, staff security, and seamless operations.

Integrations POS, AI, LPR video analytics, access control, perimeter control | Milestone Product XProtect® Professional+ video software, Care™ Plus

CHALLENGE: Top-class retail attracts all kinds

In the past, Baneasa Shopping City had an analog system that was slow and did not allow them to search for live video camera views. The old system was installed by different companies over the years with no collective concept for security: the overall mall setup was therefore inefficient.

Baneasa management wanted to have a good overview of all the retail and entertainment facilities, to monitor activities day and night.

Their aim is to prevent incidents that might occur in a large shopping mall, such as thefts or vandalism, especially outside during the late hours.

SOLUTION: Centralized video and remote access efficiency

Baneasa Shopping City chose the open platform video management software (VMS) Milestone XProtect Professional+.

The video system provides central control and an overview of everything going on throughout the mall areas; the main command room has a wall of big display monitors. XProtect is configured for use by the security personnel, supervisors, and technical staff. They can see all people and vehicle traffic, inside or out, and have improved procedures for safety matters.

In addition, there is oversight of staff shifts and deliveries — all of which ensure smooth operations and a safe customer experience.

Security guards cover the entire mall which has over 250 stores plus food and entertainment venues, being part of a larger commercial hub that includes IKEA, Carrefour, and other supermarkets. The Milestone video system helps them see what is happening, for better contact between the people in the field and the monitoring center.

Baneasa Shopping City also bought Milestone Care Plus, a complete software maintenance and support program that takes care of their Milestone software throughout its lifetime. They can upgrade to new versions that become available several times a year — a boon for cybersecurity protections.

RESULTS: See what’s happening right here, right now

Are you familiar with these challenges? Would you like to ensure visitors safety and staff security, seamlessly running operations and a better overall customer experience?

Let's discuss what type of Video Security solution is right for you.

Softprom is the official distributor of the Milestone Systems