Baneasa Shopping City ensures a safe luxury experience and smooth operations with Milestone [customer story]

CHALLENGE: Top-class retail attracts all kinds

In the past, Baneasa Shopping City had an analog system that was slow and did not allow them to search for live video camera views. The old system was installed by different companies over the years with no collective concept for security: the overall mall setup was therefore inefficient.

Baneasa management wanted to have a good overview of all the retail and entertainment facilities, to monitor activities day and night.

Their aim is to prevent incidents that might occur in a large shopping mall, such as thefts or vandalism, especially outside during the late hours.

SOLUTION: Centralized video and remote access efficiency

Baneasa Shopping City chose the open platform video management software (VMS) Milestone XProtect Professional+.

The video system provides central control and an overview of everything going on throughout the mall areas; the main command room has a wall of big display monitors. XProtect is configured for use by the security personnel, supervisors, and technical staff. They can see all people and vehicle traffic, inside or out, and have improved procedures for safety matters.

In addition, there is oversight of staff shifts and deliveries — all of which ensure smooth operations and a safe customer experience.

Security guards cover the entire mall which has over 250 stores plus food and entertainment venues, being part of a larger commercial hub that includes IKEA, Carrefour, and other supermarkets. The Milestone video system helps them see what is happening, for better contact between the people in the field and the monitoring center.